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| e-District
Project |
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| The e-District initiative of the Department of Information Technology (DIT), Ministry of Communication & Information Technology (MCIT), and Government of India has been identified as one of the Mission Mode Projects at the State level. The project aims at providing support to the basic administrative unit i.e. "District Administration" to enable content development of G2C services, which would optimally leverage and utilize the three infrastructure pillars, the
State Wide Area Network (SWAN) for connectivity,
State Data Centre (SDC) for secure and fail safe data storage, and
Common Service Centers (CSCs) as the primary front-ends for service delivery to deliver services to the citizens at their doorstep.
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e-District project involves integrated and seamless delivery of citizen services by district administration through automation of workflow, back end digitization, integration and process redesigning across participating sections/departments for providing services in a most efficient manner to the citizens.
Pilot Projects for e-District are in the process of implementation in Jalpaiguri & Bankura Districts and on successful implementation ,the same will be rolled out to the remaining district of West Bengal.
Functional Requirement Specifications for this project has been prepared by the consultant PricewaterhouseCoopers. TCS has been identified as application development agency . Implementation started from October'09 & within March'2010, first 3 services under e-District project namely Certificates , RTI & Grievances & Licenses will be rolled out to Go-Live stage.
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| The aim of the e-District project is to create an integrated IT platform for District Administration and its subordinate offices, to use IT primarily to increase information quality, improve overall efficiency and effectiveness in the Government processes, along with convenience in operations. |
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| The broad objectives of the project include: |
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IT enabling of internal processes of District Administration and its subordinate offices to increase functional efficiency |
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Automation of workflow and internal processes of District Administration |
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Seamless integration of various departments for providing services to the citizens by integrating various District databases. |
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Providing efficient individual department services through delivery channels like Common Service Centers (CSCs) |
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To provide easy access to government services to common man, especially the people belonging to Scheduled Castes, Scheduled Tribes and women. |
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Creation of IT infrastructure for rolling out e-Governance plan right up to Block levels |
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Develop capacities of human resources of Government to operate & maintain IT enabled systems and applications with confidence and provide services to the people effectively and efficiently. |
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To utilize IT to empower the common man in his dealings with the bureaucracy. |
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To make it easy for the District Administrative Officials to discharge their functions efficiently |
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| The broad outcomes envisaged from the project are: |
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Enhanced e-Gov Infrastructure |
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Augmented capacities of district staff |
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Efficient service delivery mechanism |
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Delivery of selected services to the Citizen through CSCs/e-District center |
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Complete work flow automation of selected service |
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Networked department/offices |
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Interlinked services and reuse of available resources |
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Opportunity to strengthen Decentralized & participatory Planning |
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Better Services to citizen |
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Generation of an efficient MIS for better decision making |
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Faster retrieving of the records due to computerized records |
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E-district model based on sustainable operations |
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Improvement in efficiency of the employees and reduction in workload |
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| The categories and the services that are identified and proposed to be implemented by Govt. of West Bengal in both the pilot districts are given below- |
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| Sl. No. |
Service Categories |
Services |
| 1 |
Certificates |
1. Income
2. Caste
3. Domicile |
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| 2 |
Pension |
Old
Age, Widow and Disability |
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| 3 |
Ration Card |
1. New Ration Cards
2. Updation of Ration Cards
3. Issue of Duplicate Ration Cards |
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| 4 |
Social Welfare (ICDS) |
Supplementary Nutrition Program |
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| 5 |
Industry Service |
1. District level Incentives
2. Credit Assistance under PMEGP |
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| 6 |
RTI services |
1. Information Services
2. Grievance Redressal |
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| 7 |
Revenue Court |
1. Case Hearing
2. Appellate Hearing |
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| 8 |
Licenses |
1. Issuance and renewal of Fire arms
2. Issuance and renewal of Explosive Licenses |
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| 9 |
To be added |
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| 10 |
To be added |
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Common Service Centers (CSCs), established with equitable geographical spread, under the CSC Scheme of the Government of India (GoI) would be the physical front ends for availing the services that are to be offered to the Citizens under e-District project.
Since the Common Service Centers will be established only in rural areas, service delivery front ends, known as e-District kiosks, which act as single window for providing the services will be built at the District (District Collector Office) and Sub Division Offices as well. Citizen can avail the services through the e-District Kiosks as well.
The e-District project would leverage West Bengal State Wide Area Network (WBSWAN) for network connectivity and State Data Centre (SDC) for secure and fail safe data storage.
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In the current scenario, the District Administration is tightly coupled with the service delivery framework because of which any changes introduced into the service delivery mechanism trigger several more changes within the Administration making the implementation of the change difficult. Moreover, due to the lack of linkages between the departments, each service has its own manual or digital database which leads to repeated verification of the citizen based on the service requested and generation of duplicate and redundant data. In essence, the current service delivery mechanism is department-centric wherein the citizen approaches several departments to avail different services.
An approach based on Service-oriented Architecture (SoA) has been adopted for developing the framework for e-district to introduce flexibility in the service delivery mechanism. This architecture decouples the decision making body vis-à-vis the core administration and each aspect of the service delivery mechanism into distinct components. Based on this approach, the proposed e-District service delivery mechanism has been divided into 6 components.
The framework is proposed to include front-end for the e-District application, enterprise application layer, service components, channels of delivery, integrated 'To-Be' processes, application layer and back end as the critical elements of the model. These elements provides for incorporating a comprehensive functionality in the proposed solution for e-District.
Streamlining the front end, channels of delivery, service components and the 'To-Be' process will ensure a comprehensive service delivery mechanism for a more efficient delivery of services to the citizens. Further, it will assist in increasing the transparency by enabling the monitoring and reporting of the services, improving the service levels by ensuring timely service delivery and enhancing the flexibility and adaptability of the service delivery mechanism.
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